Removing cookies
- 25 May 2022
- 2 Minutes to read
- DarkLight
Removing cookies
- Updated on 25 May 2022
- 2 Minutes to read
- DarkLight
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It can happen: all of a sudden your system is not loading correctly, or a button has stopped working. In those situations removing your browser's cookies can be the solution.
TIP:
The fact that you are logged in to your FreshPortal system is recorded in a cookie. By removing cookies, you will have to log in again. Keep your credentials on hand before removing your cookies to log back in as soon as possible.
Chrome
- In Chrome's top right corner, click the three dots.
- In the menu that appears, please choose 'Settings'.
- A new tab will open with a menu on the left. Choose 'Privacy and security'.
- In the middle of the page, please click 'Clear browsing data'.
- On het tab labeled 'Basic' (the standard selection), choose 'All time' as the time range, and make sure 'Cookies and other site data' is checked.
- Next, click the button marked 'Clear data'.
- Return to FreshPortal and refresh the page (or use the menu to navigate to a different part of your system). You are now prompted to log back in.
- Check if these steps have resolved your problem. If not, please contact support.
Edge
- In Edge's top right corner, click the three dots.
- In the menu that appears, please choose 'Settings'.
- A new tab will open with a menu on the left. Choose 'Privacy, search and services'.
- In the middle of the page, under "Clear browsing data", on the button labeled 'Choose what to clear'.
- Make sure 'Cookies and other site data' remains checked and select 'All time' for your time range.
- Next, click the button marked 'Clear now'.
- Return to FreshPortal and refresh the page (or use the menu to navigate to a different part of your system). You are now prompted to log back in.
- Check if these steps have resolved your problem. If not, please contact support.
What are cookies
Cookies are small text files that your browser uses to store information from websites. Think of log-in data, but also of the settings you use on a certain website. This kind of information is stored in cookies. Cookies can also be used by other parties for advertising purposes. This is why your computer collects cookies from almost every website out there. Sometimes it can happen that a cookie is not stored properly, which can cause errors if the website that needs the information does not get it but thinks it can get it. In that case, you can delete your cookies so that each website has to create its cookies anew.